Privacy Policy

Holistic Home Loans does not disclose your personal information to other organisations.

You have the right not to receive direct marketing materials.

Holistic Home Loans collects and receives personal information in order to be able to contact you, and provide you with a comprehensive service and up to date information on loan products, interest rates, and other current issues in the mortgage industry, including legislative changes that may affect you as a loan applicant.

From time to time we may use your personal information to provide you with current information about mortgage loans, special offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company we are associated with, seminars, and conventions.

Our commitment to protect your privacy

Holistic Home Loans seeks to provide the best possible service to its customers. We understand how important it is to protect your personal information. The following sections set out our privacy policy
commitment in respect of personal information that you may provide to us.

Our Privacy Policy ensures your right to privacy as we recognise that any personal information we may collect about you will only be used for the purposes indicated in our policy. It is important to us that you are confident that any personal information we collect from you or is received by us, will be treated with appropriate respect ensuring protection of your personal information.

Our commitment in respect of personal information is to abide by the National Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.

Who is Holistic Home Loans?

Holistic Home Loans is a home, investment & commercial property finance broker and service provider. Holistic Home Loans is a full member of the MFAA (Mortgage & Finance Association of Australia and P.L.A.N. (Professional Lenders Association Network) Australia.

Personal information

When we refer to personal information we mean information from which your identity is apparent. This information may include information or an opinion about you, from which your identity can reasonably be ascertained.

Why we collect your personal information

We collect and receive personal information in order to provide you with a comprehensive service and with up to date information on loan products, interest rates and other current issues in the mortgage industry, including legislative changes that may affect you as a loan applicant. From time to time we may offer other products and services.

Holistic Home Loans does not disclose your personal information to other organisations.

How do we collect your personal information?

We only collect your personal information directly from you, via the enquiry forms on our website or by phone or through meetings once we have established initial contact.

To whom will we disclose your personal information?

We will not disclose your personal information, unless we are required or authorised by law to disclose your personal information. Circumstances in which we may disclose your personal information would be to a Court or Tribunal in response to a request or in response to a subpoena or to the Australian Taxation Office.

Direct Marketing

If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our offices by telephoning (02) 9698 9598 or by writing to us at P.O. 42 Lindfield, NSW 2070.

We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.

Updating your personal information

It is important to our relationship that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we will ask you to inform us if any of your personal information has changed.

We will generally rely on you to assist us in informing us if the information we hold about you is inaccurate or incomplete.

Access to your personal information

You may request access to personal information we hold about you at any time by writing to The Privacy Officer, Holistic Home Loans, P.O. 42 Lindfield, NSW 2070.

Denied access to your personal information

There may be situations where we are not required to provide you with access to your personal information. For example, such a situation would be information relating to an existing or anticipated legal proceeding with you, or if your request is vexatious.

An explanation will be provided to you, if we deny you access to your personal information we hold.

Business without identifying you

In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where, it is lawful and practicable to do so, we will offer you the opportunity of doing business with us, without providing us with personal information. Such a situation would be where you make general inquiries about our services or current promotional offers.

Where sensitive information is collected, stored, used or transferred about you, we will only use this information if you have consented or in the exercise or defence of a legal claim or as required by law. Sensitive information is information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional association or trade unions, sexual preferences, criminal record, or health.

How safe and secure is your personal information that we hold?

We will take reasonable steps to protect your personal information by storing it in a secure environment, and when the information is no longer needed for any purpose for which the information may be used or disclosed, it will be destroyed or permanently de-identified.

We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.

Further information

You may request further information about the way we manage your personal information by writing or emailing.

Changes in our Privacy Policy

We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practice.

As a consequence we may change this privacy policy from time to time or as the need arises.

This privacy policy came into existence on 12 October 2004.